Meet Olivia

Before I came to YBS I was studying for my A-levels in biology, philosophy and geography at sixth form and was planning on going to university but changed my mind at the last minute as I realised the course wasn't what I wanted to do. I heard that this apprenticeship was being launched from my parents who also both work at YBS so decided to go along to the opening fair to find out more information, and was impressed with the opportunities they were offering so decided to apply.

After a long application process, I am now working in the customer call centre where I take calls from customers with queries regarding their mortgage account. These queries vary from direct debit amendments to issuing redemption statements and giving general information about customer's accounts. Every day is different which makes it an exciting role.

Before I started taking calls by myself, I took part in a four week training programme with seven other colleagues, where we learnt about the history of the business and how a mortgage works so that we could gain a full understanding before we went on the phones. After this we went into a two week academy programme where we were taking calls by ourselves but with managers and coaches around for support.

Once I had settled into my role, I then started training with Kaplan who is our training provider with the other customer service apprentices.

Since I have started working at YBS, I have been made to feel so welcome by everybody that I have met and the support I have received has been incredible. I am excited to see what the future holds as I go further in my apprenticeship and couldn't recommend the company enough for someone who is looking for an exciting and fulfilling career.

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