I was 19 when I joined YBS. Before working at YBS, I studied health and social care at college and worked part time as a support worker. This was a completely different role to my role at YBS. I didn't feel my previous role would enable me to progress so I applied for my apprenticeship here.
I work in the sales department as a mortgage qualifier. My day to day job is speaking to new and existing customers. I am the first point of contact for customers. My role with new customers is to check they are eligible and the mortgage they are looking for is affordable for a mortgage with us, if they are successful on my initial checks I then book them an appointment with a mortgage advisor to start the application for applying for a mortgage. I also speak to existing customers who are looking to do a variation on their account such as, borrow some extra money, change their product, transfer of equity, it could also be a criteria question a customer just simply wants to know.
My job changes day to day as every customer is different and has different requirements. I have had lots of training and built up my knowledge a lot since joining YBS. We had 8 weeks training on how to be a mortgage qualifier before we was unable to go on the phones and speak to customers.
I also have training with Kaplan out apprenticeship provider who visit us once a month to revise the qualification we are studying.
I feel YBS is a great company to work for and looks after its staff and customers very well. I feel I have a lot of opportunity to progress my career and eventually I would like to study my CeMAP to become a mortgage adviser. YBS is very supportive with wanting to their staff progress.