Meet James

I have just left secondary school where I studied triple science, history, design technology and German.

I joined the Customer Relations Team in order to support customers and ensure that they receive excellent customer service acting as a resolution point for customer complaints. My role sees me reviewing customer complaints and packaging them ready for a complaints handler to look into. My tasks differ from day to day to maximise the work flow into the department and to ensure we meet any deadlines or regulatory requirements.

YBS has trained me in mortgages and complaints, along with overviews of several departments to improve my knowledge of the Group, which is a huge help within my role as I’m often liaising with different departments to obtain information.

Kaplan our training provider comes in once a month to give us further training on our professional qualification which we have an exam on in the future and I meet with the assessor and my manager to track my progress on an individual basis each month.

I feel that YBS has given me a fantastic opportunity to achieve what I want to do, which is working in financial services and to build my skills. Moreover the benefits of being an apprentice within YBS are great, especially when you’ve just left school. I feel that YBS has supported me through the transition, and have high hopes for everyone.

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